Online Retail Assistant - Ebay

Salary £25,542

Location Luton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Keech Hospice is seeking an Online Retail Assistant - Ebay, to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.

Starting salary £25,542 per annum, with room to develop and progress through the pay grade banding to £25,759 on a competency based framework.

What you will do

Collaborate effectively with staff to achieve team goals and targets.
Create effective, accurate, and attractive product listings to increase competitiveness.
Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
Contribute towards the growth of Keech online shop by maximising opportunities
Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.

Essential

Experience of online selling platforms (specifically eBay or similar)
Confident in producing adverts and writing product listings
Good attention to detail with a keen eye for accuracy.
Strong team player with excellent interpersonal skills
Proficiency in Microsoft Office programs and willingness to learn new systems

Desirable

Understanding of customer service best practices
Familiarity with complaint handling and problem solving
Ability to delegate workload and manage own simultaneously

Please note: This vacancy may close early if we receive a high volume of suitable applications, so we encourage you to apply promptly.

Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail recruitment@keech.org.uk.

All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.

We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them.

The Company

Keech provide free, specialist care for Adults in Luton and South Bedfordshire, and children from Bedfordshire, Hertfordshire and Milton Keynes living with a life limiting illness. Keech supports adults and children to live pain and symptom free, to spend untroubled time with their loved one, to understand what’s happening to them, to stay out of hospital and to make the most of the time they have.

Benefits

Competitive
salary

Cycle-to-work*
scheme

Support with health and wellbeing

Training and development

Staff representative group*

Cash
health plan*

*Dependent on role.

Our Locations

Testimonials

Faith

“Having worked for my previous employer for over 12 years, moving to a new organisation was always going to be daunting. I am glad I made that leap! I was welcomed into the team from day one and have always felt supported by my manager and the wider team.”

Lesley

“I love my role at Keech Hospice, it's a real privilege to support families on their journey. Keech is such a beautiful place, and everyone has the same ethos and values. Making the difference when it matters the most.”

Laurence

“I love working at Keech Hospice Care because you see and feel the difference you are making first-hand. I feel trusted and valued here as the specialist in my area. Every day is different and I love being able to work with various departments.”